Concierge Benefits with Dr. Thomas Ficho
Direct communication with me or my assistant during business hours.
Unlike many other medical practices, when you are part of the concierge practice, you have a dedicated phone number and easy access to Dr. Ficho’s cell phone to call or text. If you need to leave a message, your call will be returned promptly. If you deem your problem “urgent,” he will make every effort to speak to you at the time of your call. All concierge patients will share cell phone number and personal email.
His personal cell phone number will be provided to you.
This allows easy and direct communications for urgent medical problems that occur outside of his egular office hours. He will use his reasonable best efforts to be available to hear from you when you are ill or injured to coordinate your care. His goal is to reduce emergency room and urgent care clinic visits.
Convenient email communication for non-urgent health issues or questions.
You will receive a prompt response from himpersonally (usually within 24 hours). Because communication is not always secure, please use discretion when choosing topics to discuss with him via this platform. Your patient portal is the best way to communicate securely and confidentially.
Little or no office waiting room time, and longer appointments.
Office visits will start promptly with little or no waiting in a wait or exam room. Regular appointments will generally be scheduled for 30 minutes, and appointments for a Comprehensive Annual Health Assessment will be scheduled for 90 minutes. These appointments are twice the length of time of a typical traditional practice. The goal is to afford you the time to thoroughly address all your questions and concerns, regardless of the reason for your visit.
Extended office hours.
Office visits are best scheduled when the full complement of staff is available. However, should you require occasional visits outside of our usual office hours, we will certainly do our best to reasonably accommodate you.
Strong focus on preventive medicine and long-term health and wellness.
As part of my commitment to your long-term health and wellness, my philosophy is to educate you about the importance of fitness, weight management, healthy living and, in addition to the clinical services I already offer through my practice, I will assist you to identify and evaluate wellness providers and offerings. This will support your effort to take an active role in managing and maintaining your good health.